Frequently Asked Questions

Everything you need to know about shopping with IncompleteGL.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international orders may take 10-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, IncompleteGL ships to over 50 countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific destination.

How can I track my order status?

Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How do I ensure I'm choosing the right size?

Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.